Helpful Links
Abuse support
National Domestic Abuse Helpline:
Support for women and children experiencing domestic abuse. This service is staffed by female advisers from the charity Refuge.
www.nationaldahelpline.org.uk
0808 2000 247
24-hour phone support
Scottish Women’s Aid:
Free, confidential support for domestic abuse victims and those who are worried about friends and loved ones.
www.womensaid.scot
helpline@sdafmh.org.uk
0800 027 1234
24-hour phone support
Live Fear Free (Wales):
Free, confidential support to victims and those who are worried about friends and loved ones.
www.gov.wales/live-fear-free/contact-live-fear-free
info@livefearfreehelpline.wales
0808 801 0800
Text: 078600 77 333
24-hour phone support
Women’s Aid (Northern Ireland):
Support line for women affected by domestic abuse. Use the website to find a contact number for your local group.
www.womensaidni.org
24hoursupport@dvhelpline.org
0808 802 1414
Monday to Friday: 9am to 5pm
Karma Nirvana:
Help for people experiencing honour-based abuse or facing a forced marriage.
www.karmanirvana.org.uk
0800 5999 247
Monday to Friday: 9am to 5pm
NAPAC:
Support for adults dealing with the impact of childhood abuse.
www.napac.org.uk
support@napac.org.uk
0808 801 0331
Monday to Thursday: 10am to 9pm
Friday: 10am to 6pm
Weekend: closed
Rape Crisis:
Support line for abuse and sexual violence.
England and Wales:
www.rapecrisis.org.uk
0808 500 2222
Ireland:
www.rapecrisishelp.ie
1800 778 888
Scotland:
www.rapecrisisscotland.org.uk
0808 801 0302
Men's Advice Line:
Confidential service for male victims of domestic abuse operated by Respect.
www.mensadviceline.org.uk
info@mensadviceline.org.uk
0808 8010327
Monday to Friday: 10am to 5pm
Webchat: Wednesday: 10am to 11:30am, Thursday: 2pm to 4pm
Children and young people
Barnardo’s:
Support for children and young people, parents and carers.
www.barnardos.org.uk
0800 157 7015
Monday to Friday: 9am to 9pm
Saturday and Sunday 10am to 6pm
Children 1st (Scotland):
Advice for parents, families and children so that children stay safe and flourish.
www.children1st.org.uk
0800 028 2233
Monday to Friday: 9am to 9pm
Saturday and Sunday: 9am to 12pm midday
NSPCC:
Support line for children and young people affected by abuse.
www.nspcc.org.uk
help@nspcc.org.uk
0808 800 5000
Monday to Friday: 9am to 8pm
Voice helpline: Monday to Friday: 10am to 8pm
ChildLine:
Support line for children suffering from abuse and neglect and other welfare issues.
www.childline.org.uk
0800 1111
24-hour phone support
Centrepoint:
Support for young people aged 16 to 25 affected by homelessness, including legal and financial advice, budgeting and housing.
www.centrepoint.org.uk
0808 800 0661
Monday to Friday: 9am to 6pm
Loneliness and isolation
The Silver Line:
Confidential helpline run by Age UK for people over 55.
www.thesilverline.org.uk
0800 470 8090
24-hour phone support
Re-engage (formerly Contact Elderly):
Get-a-call companion for weekly phone conversations or join a group so you don't feel isolated. This service is for people aged over 75.
www.reengage.org.uk
0800 716 543
The Salvation Army:
Local social clubs and activities to support those who are lonely or isolated. Community-based projects to engage young people. Help with homelessness including night shelters and nap pads. Refugee support. Budgeting, debt and employment advice. Services vary depending on local branch.
www.salvationarmy.org.uk
info@salvationarmy.org.uk
020 7367 4500
Call charges apply.
Frazzled Cafe (England, Scotland, Wales):
A network of online cafes where people can meet virtually and share their concerns in a friendly and non-judgemental environment. The meetings are facilitated by trained personnel.
Methodist Homes Association (MHA):
Care, accommodation and support services for older people including befriending, lunch clubs, social activity groups, assisted shopping, escorts to appointments, telephone checks and transport, etc.
www.mha.org.uk
01332 296200
Monday to Friday: 9am to 5pm
Call charges apply.
Royal Voluntary Service:
Practical and emotional support including help at home, support in or returning home from hospital and an online Virtual Village Hall programme of social events. Not restricted by age.
www.royalvoluntaryservice.org.uk
0330 555 0310
Golden Oldies:
Singing and activity sessions in your local community.
www.golden-oldies.org.uk
Wales: 07796 714816
South West: 01761 470006
Call charges apply.
Missing persons and tracing
Missing People:
Works with young runaways, missing and unidentified people, and their families.
www.missingpeople.org.uk
116000@missingpeople.org.uk
116 000
Every day: 9am to 11pm
Family Tracing Service – Salvation Army:
Working with family members who have lost contact with each other.
www.salvationarmy.org.uk/family-tracing
family.tracing@salvationarmy.org.uk
020 7367 4747
Call charges apply.
ReUnite International:
Charity specialising in child abduction and the movement of children across international borders.
www.reunite.org
0116 2556 234
Call charges apply.
Children and Families Across BordersL
Identifies and protects children that have been separated from family members as a consequence of trafficking, abduction, migration, divorce, conflict and asylum. Unable to provide support with family tracing.
www.cfab.org.uk
020 7735 8941
Monday to Friday: 9am to 3pm
Call charges apply.
Child Migrant Trust:
Support for former child migrants to search for their families and gain information about their childhood.
www.childmigrantstrust.org
0115 982 2811
Call charges apply.
Money and debt
Pension Service:
Get information about State Pensions, Pension Credits and Cold Weather Payments.
www.gov.uk/contact-pension-service
0800 731 0469
0800 731 0453 (Welsh language)
Monday to Friday: 8am to 6pm
Money Helper Service – financial wellbeing support:
Financial assistance and direction to further support regarding money issues.
www.moneyhelper.org.uk/en/contact-us/money-guidance
0800 138 7777
0800 138 0555 (Welsh language)
Universal Credit Helpline:
Government helpline for people to claim universal credit.
www.gov.uk/universal-credit/contact-universal-credit
0800 328 5644
Monday to Friday: 8am to 6pm
Scottish Welfare Fund:
Details of how to apply for crisis grants to help with an unexpected emergency like a fire or flood, losing your money or your job. Also details of community care grants to help you or someone you care for to start to live, or to carry on living, a settled life in the community.
www.mygov.scot/scottish-welfare-fund
Discretionary Assistance Fund (Wales):
Details of help to pay for essential costs, such as food, gas, electricity, clothing or emergency travel if you are experiencing extreme financial hardship, have lost your job or have applied for benefits and are waiting for your first payment.
www.gov.wales/discretionary-assistance-fund-daf
daf.feedback@necsws.com
0800 859 5924 (free)
Monday to Friday: 9.30am to 4pm
Citizens Advice:
Information on benefits, work, debt and money. Also consumer issues and housing.
England and Wales:
www.citizensadvice.org.uk
0800 144 8848 (National)
Monday to Friday: 9am to 5pm
0800 702 2020 (Wales)
Northern Ireland:
www.citizensadvice.org.uk/about-us/northern-ireland
Scotland:
www.cas.org.uk
0800 028 1456
Private Rented Sector Debt Helpline (Wales):
Free, confidential and independent advice for tenants in private rented accommodation.
www.cacv.org.uk/our-projects/private-rented-sector-helpline
0300 330 2177
Monday to Friday: 9am to 5pm
Help to Claim:
Offers advice and support on claiming Universal Credit.
www.citizensadvice.org.uk/about-us/contact-us/contact-us/help-to-claim
England:
0800 144 8 444
Monday to Friday: 8am to 6pm
Wales:
08000 241 220
Monday to Friday: 8am to 6pm
Scotland:
0800 023 2581
Monday to Friday: 8am to 6pm
Advicelink Cymru (Wales):
Advicelink Cymru can check what support you are entitled to, help you to apply for benefits and arrange help with debt and finance issues.
www.citizensadvice.org.uk/about-us/information/advicelink-cymru
0800 702 2020
Monday to Friday: 9am to 5pm
Money Talk Team (Scotland):
Advisers offer a personalised service to assess your situation, check your finances and provide information on the options available to you.
www.moneytalkteam.org.uk/talk-with-us
0800 028 1456
Money Helper – pensions:
Financial advice service combining information from multiple UK government sources.
www.moneyhelper.org.uk/en/contact-us/pensions-guidance
0800 011 3797 (free pension helpline)
0345 602 7021 (self-employed helpline)
advice.scot (Scotland):
Advice on a wide range of topics for people in Scotland, including benefits, employment, housing, neighbourhood issues, and family and relationships.
www.advice.scot
0808 800 9060
Monday to Friday: 9am to 5pm
Step Change Debt Charity:
Expert advice on debt.
www.stepchange.org
0800 138 1111
Monday to Friday: 8am to 8pm
Saturday: 9am to 2pm
Society of St. Vincent de Paul (Ireland):
A wide range of support from practical help and advice to a friendly ear, all contact is dealt with in strict confidence.
Advice NI – debt advice (Northern Ireland):
Free, confidential and impartial debt and money advice.
www.adviceni.net/money-debt/debt
0800 915 4604
Monday to Friday: 9am to 5pm
National Debtline (England, Scotland, Wales):
Advice and contacts for difficulties in paying energy bills.
www.nationaldebtline.org
0808 808 4000
Monday to Friday: 9am to 8pm
Saturday: 9.30am to 1pm
Ofgem (England and Wales):
Who to contact if it’s difficult paying energy bills.
Mental health
Beat (Eating Disorders):
Beat are the UK’s eating disorder charity. Their mission is to end the pain and suffering caused by eating disorders.
www.beateatingdisorders.org.uk
Wales:
waleshelp@beateatingdisorders.org.uk
0808 801 0433
Monday to Friday: 3pm to 8pm
Scotland:
scotlandhelp@beateatingdisorders.org.uk
0808 801 0432
Monday to Friday: 3pm to 8pm
Northern Ireland:
nihelp@beateatingdisorders.org.uk
0808 801 0434
Monday to Friday: 3pm to 8pm
England:
help@beateatingdisorders.org.uk
0808 801 0677
Monday to Friday: 3pm to 8pm
NHS Volunteer Responders:
Check In and Chat supports people in need with a friendly call and encouragement to improve their mental health and wellbeing. This service is available as a one-off or for a maximum of six weeks to anyone with a current health need, for example if you are waiting to be admitted to hospital or you have just been discharged.
www.nhscarevolunteerresponders.org/id-like-support
0808 196 3646
Every day: 8am to 8pm
SOS Silence of Suicide:
Emotional wellbeing support line as well as suicide awareness and prevention line. This service is not a crisis line.
www.sossilenceofsuicide.org
0808 115 1505
Monday to Friday: 8pm to 12am (midnight)
Saturday and Sunday: 4pm to 12am (midnight)
Switchboard LGBT+ Helpline:
LGBT+ support line for emotional support and advice on lesbian, gay, bisexual and transgender (plus) issues.
www.switchboard.lgbt
hello@switchboard.lgbt
0800 0119 100
Every day: 10am to 10pm
Papyrus (HopelineUK):
HopelineUK is a confidential support and advice service for children and young people under the age of 35 who are experiencing thoughts of suicide, or anyone who is concerned that a young person could be thinking about suicide.
www.papyrus-uk.org
pat@papyrus-uk.org
0800 068 4141
Text: 07860 039 967
24-hour phone support
Shout:
Text message support service for people experiencing mental health issues or abuse.
www.giveusashout.org
Text SHOUT to 85258
24-hour phone support
The Mix:
Information, support and counselling service for people aged 25 and under.
www.themix.org.uk
0808 808 4994
Text THEMIX to 85258
Every day: 3pm to 12 am (midnight)
If U Care Share:
Suicide prevention text chat service. Trained volunteers are on hand to help with a range of issues including abuse, anxiety, bullying, depression, loneliness, self-harm and suicide.
www.ifucareshare.co.uk
0191 387 5661
Text IUCS to 85258
CALM – Campaign Against Living Miserably:
Suicide prevention support line and web chat. Also offers support to those who have lost someone to suicide.
www.thecalmzone.net
0800 58 58 58
Every day: 5pm to 12am (midnight)
The Beaumont Society:
National self-help body run by and for transgender people, transvestites, transsexuals, their partners and families, offering advice on cross dressing and gender dysphoria.
www.beaumontsociety.org
01582 412220
24-hour phone support
Call charges apply.
NHS inform (Scotland) – mental wellbeing:
Online advice for dealing with low mood, anxiety, phobias, stress and where to can get help.
www.nhsinform.scot/healthy-living/mental-wellbeing
NI Direct – Government Mental Health Services (Northern Ireland):
A range of mental health services in Northern Ireland that can provide help, information and support.
www.nidirect.gov.uk/articles/mental-health-services
The Royal British Legion:
Helps members of the Royal Navy, British Army, Royal Air Force, veterans and their families.
www.britishlegion.org.uk
0808 802 8080
Every day: 8am to 8pm
SSAFA the Armed Forces charity:
SSAFA helps the armed forces community in a number of ways, though our focus is on providing direct support to individuals in need of physical or emotional care.
www.ssafa.org.uk
0800 260 6767 (free)
Monday to Friday: 9am to 5pm
NHS Talking Therapies (England):
If you live in England and are aged 18 or over, you can get help with anxiety and depression. A GP can refer you, or you can refer yourself directly without a referral. Services include talking therapies such as cognitive behavioural therapy (CBT) and counselling, or guided self-help.
www.nhs.uk/service-search/mental-health/find-an-nhs-talking-therapies-service
NHS Every Mind Matters:
Mental health advice and wellbeing tips.
Breathing Space (Scotland):
Non-emergency helpline offering empathy, understanding and advice through active listening.
www.breathingspace.scot
0800 83 85 87
Monday to Thursday: 6pm to 2am
Friday 6pm to Monday 6am
Samaritans:
Helpline for people in crisis, including those with suicidal feelings.
www.samaritans.org
116 123
24-hour phone support
Family Lives (formerly ParentLine):
Helpline for any aspects of family life and parenting, including bullying.
www.familylives.org.uk
0808 800 2222
Monday to Friday: 9am to 9pm
Saturday and Sunday: 10am to 3pm
Victim Support:
Support line for offering information and support for victims of crime. Independent, free and confidential advice.
England and Wales:
www.victimsupport.org.uk
0808 1689 111
Northern Ireland:
www.victimsupportni.com
028 9024 3133
Monday to Friday: 9am to 5pm
Call charges apply.
Scotland:
www.victimsupport.scot
0800 160 1985 (free)
Monday to Friday: 8am to 8pm
Lifeline Northern Ireland:
Support line for those experiencing distress or despair in Northern Ireland.
www.lifelinehelpline.info
0808 808 8000
24-hour phone support
Community Advice and Listening Line (Wales):
Support line for information and emotional support on mental health in Wales.
www.callhelpline.org.uk
0800 132 737
Text help to 81066
24-hour phone support
Mind (England and Wales):
Advice and support for people experiencing a mental health problem, providing a safe space to talk about your mental health. Our advisors are trained to listen to you and help you find specialist support if you need it.
www.mind.org.uk
0300 123 3393
Monday to Friday: 9am to 6pm
Frank:
Support and information about drugs and alcohol.
www.talktofrank.com
Email
0300 123 6600
24-hour phone support
Textphone for hearing impairments: 0300 123 1099
Text 82111
Live chat: 2pm to 6pm
We Are With You:
Support with alcohol, drugs or mental health.
Adfam:
Support for families affected by addiction.
Addiction Family Support:
Support for families affected by drug, alcohol and gambling addiction.
www.addictionfamilysupport.org.uk
0300 888 3853
YoungMinds:
Support for young people experiencing a mental health problem.
Inspire (formerly NI Association for Mental Health):
Advice and support for people experiencing mental health problems.
www.inspirewellbeing.org
028 9032 847
Monday to Friday: 10am to 4pm
Call charges apply.
Men's Advisory Project (Northern Ireland):
Support for men’s issues in Northern Ireland, including counselling and anger management.
www.mapni.co.uk
Belfast: 028 9024 1929
Foyle: 028 7116 0001
Call charges apply.
Sane:
Emotional support and practical advice for anyone experiencing a mental health problem.
www.sane.org.uk
0300 304 7000
Every day: 4pm to 10pm
Anxiety UK:
Support and information for anyone with an anxiety disorder.
www.anxietyuk.org.uk
03444 775 774
Monday to Friday: 10.30am to 4.30pm
OCD-UK:
Support for people affected by Obsessive Compulsive Disorder and related conditions.
www.ocduk.org
support@ocduk.org
01332 588112
Monday to Friday: 9am to 12pm (midday)
Tuesday and Thursday: 5pm to 7pm
Call charges apply.
Asylum seeker and refugee support (migration)
Doctors of the World:
Medical care, information and practical support to excluded people such as destitute migrants and people with no fixed address.
www.doctorsoftheworld.org.uk
clinic@doctorsoftheworld.org.uk
0808 1647 686
Monday to Thursday: 10am to 12pm midday
Zakat Foundation:
Support for Muslims including hardship, housing and work funds with a focus on supporting refugees and asylum seekers with no status. Application for support must be completed online.
www.nzf.org.uk/apply-for-zakat
RefugEase:
Supporting refugees with a volunteer-based approach.
www.refugease.org
hello@refugease.com
Freedom from Torture:
Specialist psychological therapy to help asylum seekers and refugees who have survived torture recover and rebuild their lives in the UK. Interpreter services are available.
www.freedomfromtorture.org
020 7697 7777
Call charges apply.
Migrant Help:
Provides independent advice and guidance to assist asylum seekers in the UK.
www.migranthelpuk.org
0808 8010 503
Boloh (Barnardo’s BAME helpline):
Advice and practical support to people from Black, Asian and minority ethnic communities in the UK, including people seeking asylum. Language line support.
www.helpline.barnardos.org.uk/boloh-helpline
boloh.helpline@barnardos.org.uk
0800 151 2605
Monday to Friday: 10am to 8pm
Saturday: 10am to 3pm
Refugee Council (England):
Connects refugees and people seeking asylum with organisations that can help.
www.refugeecouncil.org.uk
0808 196 7272
Monday, Tuesday and Thursday: 9.30am to 12.30pm
Children’s Advice Project – Refugee Council
Dedicated service for unaccompanied refugee and asylum-seeking children, helping them through the asylum process and ensuring they are protected. Also offers advice to carers and professionals working with unaccompanied children.
www.refugeecouncil.org.uk/get-support/services/childrens-advice
children@refugeecouncil.org.uk
020 7346 1134
Monday to Friday: 9am to 5pm
Call charges apply.
Safeguarding
Child social services – local councils (England, Northern Ireland, Wales):
Search for child safeguarding services available through your local council.
Adult social care – local councils:
Search for adult social care services available through your local council.
Bereavement
Child Bereavement UK:
Support for children, young people and families affected by bereavement.
www.childbereavementuk.org
08000 288 840
The Compassionate Friends:
Support and care for bereaved family members who have suffered the death of a child or children from a month old.
www.tcf.org.uk
helpline@tcf.org.uk
0345 123 2304
Northern Ireland: 0345 123 2304
Every day: 10am to 4pm and 7pm to 10pm
Cruse Bereavement Care:
Bereavement support and information.
www.cruse.org.uk
0808 808 1677
Monday: 9.30am to 5pm
Tuesday to Thursday: 9.30am to 8pm
Friday: 9.30am to 5pm
The Good Grief Trust:
Helps those affected by grief in the UK.
www.thegoodgrieftrust.org
hello@thegoodgrieftrust.org
Road Peace:
Support line for people who have been injured and/or bereaved from a crash.
www.roadpeace.org
helpline@roadpeace.org
0800 160 1069
Monday to Friday: 10am to 4pm
Sands:
Still birth and neonatal death charity which provides support for bereaved parents and their families.
www.sands.org.uk
helpline@sands.org.uk
0808 164 3332
Monday to Friday: 10am to 3pm
Tuesday to Thursday: 6pm to 9pm
Tommy’s – baby loss support:
Charity providing information, advice and support in cases of baby loss.
www.tommys.org/baby-loss-support
0800 0147 800
Winston’s Wish:
Support line for bereaved children and their families.
www.winstonswish.org
08088 020 021
Monday to Friday: 8am to 8pm
Physical health and disability
British Heart Foundation:
Comprehensive, trusted information about all aspects of heart health. It can help at all stages from initial concern through diagnosis to recovery and long-term condition management.
www.bhf.org.uk
0808 802 1234
Monday to Friday: 9am to 5pm
Closed on bank holidays.
Home Adaptations (NHS):
Suggestions of adaptations you can make to your home so it's safer and easier to move around and do everyday tasks.
NHS inform (Scotland):
Scotland’s national health information service. Vaccine information and booking for tests.
NHS 111 (England, Scotland, Wales):
Non-emergency NHS helpline offering access to local services both in and out of hours.
www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-use-111
111
Royal National Institute for Deaf People (RNID):
Information and support for those affected by hearing loss. Formerly Action on Hearing Loss.
www.rnid.org.uk
contact@rnid.org.uk
0808 808 0123
Monday to Friday: 8.30am to 5pm
Text: 07360 268 988
Macmillan Cancer Support:
Advice and support for people affected by cancer.
www.macmillan.org.uk
0808 808 0000
Every day: 8am to 8pm
Marie Curie:
The UK’s leading end of life charity. Information and support on all aspects of dying, death and bereavement.
www.mariecurie.org.uk
0800 090 2309
Monday to Friday: 8am to 6pm
Saturday: 11am to 5pm
Professional referrals: 0845 056 7899
Northern Ireland:
www.mariecurie.org.uk/who/what-we-do/marie-curie-northern-ireland
0800 716 146
Monday to Friday: 8am to 6pm
Saturday: 11am to 5pm
CLIC Sargent:
Support for children and young people with cancer, as well as parents and professionals.
www.younglivesvscancer.org.uk
getsupport@younglivesvscancer.org.uk
0300 303 5220
Monday to Friday: 9am to 5pm
Maggie’s Centres:
Support for people affected by cancer.
www.maggies.org
0300 123 1801
MS Society:
Support for people affected by Multiple Sclerosis.
www.mssociety.org.uk
helpline@mssociety.org.uk
0808 800 8000
Monday to Friday: 9am to 7pm
Disability Action (Northern Ireland):
Support for people with disabilities in Northern Ireland. You can find regional office numbers on their website.
Royal National Institute for Blind People (RNIB):
Information and support for people affected by sight loss.
www.rnib.org.uk
helpline@rnib.org.uk
0303 123 9999
Monday to Friday: 8am to 8pm
Saturday: 9am to 1pm
Scope:
Support, information and advice to people with disabilities and their families.
www.scope.org.uk
helpline@scope.org.uk
0808 800 3333
Monday to Friday: 9am to 6pm
Saturday: 10am to 6pm
Family Fund:
Grants to low-income families with disabled or seriously ill children and young people under 17.
www.familyfund.org.uk
info@familyfund.org.uk
01904 55 00 55
Monday to Friday: 9am to 5pm
Closed on bank holidays.
Call charges apply.
Diabetes UK:
Information and support for people affected by diabetes.
www.diabetes.org.uk
0345 123 2399
Monday to Friday: 9am to 6pm
England, Wales and Northern Ireland:
helpline@diabetes.org.uk
Scotland:
helpline.scotland@diabetes.org.uk
0141 212 8710
Bladder and Bowel Foundation:
Support for people with bladder and bowel control problems.
www.bladderandbowel.org
help@bladderandbowelfoundation.org
0845 345 0165
Stroke Association:
Support for people affected by strokes, including cash grants.
www.stroke.org.uk
0303 3033 100
Monday to Friday: 9am to 5pm
Saturday: 10am to 1pm
Chest Heart & Stroke Scotland:
Advice and support for people affected by chest pains, heart attacks and strokes.
www.chss.org.uk
0808 801 0899
Northern Ireland Chest Heart & Stroke:
Support groups to help people living with chest, heart and stroke conditions.
www.nichs.org.uk
028 9032 0184
Call charges apply.
MSI Reproductive Choices:
Support to get abortions and other reproductive health options.
www.msichoices.org.uk
0345 300 8090
Headway:
Support for people affected by brain injuries.
www.headway.org.uk
0808 800 2244
Monday to Friday: 9am to 5pm
Changing Faces:
Support for people with conditions or injuries which affect their appearance.
www.changingfaces.org.uk
info@changingfaces.org.uk
0300 012 0275
Scotland:
0131 202 2358
scotland@changingfaces.org.uk
Care providers
Care UK:
Care home provider with more than 150 care homes across the UK.
www.careuk.com
0330 165 1330
Monday and Tuesday: 8:30am to 8pm
Wednesday to Friday: 8:30am to 5:30pm
Saturday: 8:30am to 5pm
Sunday: 10am to 4pm
Helping Hands (England and Wales):
Care provider offering services from occasional visiting care to 24-hour live-in care.
www.helpinghandshomecare.co.uk
recruitmentlive-in@helpinghands.co.uk
0330 818 4671
Monday to Friday: 8am to 7pm
Saturday and Sunday: 9am to 5:30pm
Call charges apply.
Homeless Link:
Searchable list of organisations offering accommodation, support and advice to people dealing with homelessness.
www.homeless.org.uk
info@homelesslink.org.uk
Shelter:
Support and advice to anyone facing homelessness or needing advice on housing issues.
www.shelter.org.uk
info@shelter.org.uk
0808 800 4444
Monday to Friday: 9am to 5pm
Closed on bank holidays.
Crisis:
Support for homeless people. See the website for nearest support network.
www.crisis.org.uk
enquiries@crisis.org.uk
Emmaus:
Support for people who have experienced homelessness. This is a community for people who have been homeless.
www.emmaus.org.uk
0300 303 7555
Street Link (England and Wales):
Connects homeless people with local support services in England and Wales.
The Connection (London):
Support for homeless people in London.
www.connection-at-stmartins.org.uk
020 7766 5544
Call charges apply.
St Mungo’s Broadway (London and South East England):
Emergency accommodation and support for people who are homeless in London and the south of England.
www.mungos.org
streetconcern@mungos.org
Simon Community (Northern Ireland):
Emergency accommodation, advice and community support for people who are homeless.
www.simoncommunity.org
0800 171 2222
Northern Ireland Housing Executive:
Advice on housing and homelessness in Northern Ireland, along with information on fuel poverty.
Homelessness
Energy bills
British Gas Energy Trust (England, Scotland, Wales):
Advice on fuel poverty and fuel debt, as well as grants to remove energy debt, fund emergency fuel credit and replace condemned boilers. Not available in Northern Ireland.
www.britishgasenergytrust.org.uk
Northern Ireland Affordable Warmth and Boiler Replacement Schemes:
Schemes helping with insulation, window replacement, boiler replacement and fuel poverty. Only applies to privately owned or privately rented homes. Some restrictions apply.
www.nihe.gov.uk/housing-help/affordable-warmth/affordable-warmth-scheme
Citizens Advice Bureau – gas and electricity advice (England, Scotland, Wales):
What to do if you’re struggling to pay your energy bills.
www.citizensadvice.org.uk/consumer/energy/energy-supply/get-help-paying-your-bills/struggling-to-pay-your-energy-bills
0808 223 1133
0808 223 1144 (Welsh language)
Monday to Friday: 9am to 5pm
Closed on bank holidays.
Citizens Advice Bureau – pre-payment meter advice (England, Scotland, Wales):
What to do if you can’t afford to top up your pre-payment meter.
www.citizensadvice.org.uk/consumer/energy/energy-supply/get-help-paying-your-bills/you-cant-afford-to-top-up-your-prepayment-meter
0808 223 1133
0808 223 1144 (Welsh language)
Monday to Friday: 9am to 5pm
Closed on bank holidays.